Posted Nov 27, 2022, 10:00 AM
Introduced in theory in 2012 by the so-called Sauvadet law but which actually came into force in 2015, teleworking has long remained marginal in the public service. The Covid epidemic changed the situation and on July 13, 2021, at the end of the crisis, an agreement was signed with the unions of civil servants requiring employers to negotiate or renegotiate their remote working arrangements, which can go up to three days.
The change in scale is obvious, confirms a statistical study on 2021 just published by the Ministry of the Public Service. It figures at 19% the share of civil servants who telework, excluding teachers. Or 3 points less than in the private sector. However, this proportion covers very different situations depending on the public functions, linked to the specificities of the professions exercised with a rate of only 4% in hospitals, 16% in local authorities and 37% within the State.
Reduce office surfaces
The result of a “very proactive acceleration”, this boom “constitutes a strategic and operational challenge for public employers both in material terms and from a managerial point of view”, notes the Court of Auditors in the report that it has just to publish on telework in the public service. It asks public employers to take a “systemic approach” to draw all the consequences in terms of operation where telework has been massified.
She emphasizes “the significant budgetary effort [fourni] to provide their agents with mobile equipment and departments with audio and video conferencing solutions” in particular. Equipment that was sorely lacking at the start of the Covid epidemic, knowing that it still remains to “complete the IT infrastructure.
But she insists on the need to draw the consequences on property charges with a reduction in office space as the private sector has done. The Court of Auditors also warns of the need to “ensure the productivity of telework and the effectiveness of the methods of controlling agents” remotely.
“Expand the range of contact with users”
But she also sees in telework “an opportunity to be seized to improve and renovate the public supply of services to users” and identifies two ways to do so. The first is to use it to “broaden the contact ranges of users with the administration, which responds to a strong demand from the latter”. The second is to “develop a contact offer by videoconference, which would then become a fourth channel of contact with the user”. This would, the Court believes, limit the “effects sometimes denounced of the dematerialization of procedures”.
This would mean a development of teleworking among agents in contact with the public. For the time being, as in the private sector, executives and higher intellectual professions constitute the majority of teleworkers: 44% of them telework throughout the public service (and even 58% in that of the State). not including teachers).
Intermediate professions are half as numerous (22% on average) and workers and employees even further behind since only 7% of them telecommute. And the proportion of teleworking agents is twice as low in sparsely populated municipalities as in the Paris conurbation.
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